Shipping policy

Shipping Policy for Golf Shafts

Thank you for choosing Nippon Shaft for your golf shaft needs! We strive to provide fast, reliable shipping to ensure that your order reaches you as quickly and safely as possible. Please review our shipping policy for all the details.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days of receiving your order.
  • Business days are Monday through Friday, excluding holidays.
  • Orders placed after 3:00 PM (CST) or on weekends will be processed the next business day.

2. Shipping Methods

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery, available for urgent orders placed before the cutoff time.
  • Signature Required for High-Value Shipments: Orders exceeding $300 may require a signature upon delivery to ensure secure receipt.

Shipping methods and availability may depend on your location, and shipping times are estimates based on business days.

3. Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on orders over $100.00 (valid within USA only).
  • Flat Rate Shipping: For orders below the free shipping threshold, we charge a flat rate of $15.00 for standard ground deliver shipping.
  • Expedited and Overnight Shipping: Costs for expedited and overnight shipping will be calculated during checkout based on your shipping address and the weight of your order.

4. International Shipping

  • We ship only to valid United States addresses.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.
  • You can track your order via the carrier’s website (e.g., UPS, FedEx, USPS, etc.) or directly through your account on our website.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses for certain shipping methods, including expedited and overnight shipping.
  • Shipping to Multiple Addresses: If you wish to ship to multiple addresses, you will need to place separate orders for each address.
  • Undeliverable Orders: If an order is returned to us due to an incorrect address, we will contact you for further instructions. Additional shipping fees may apply for re-shipment.
  • Failed Delivery Attempts: If delivery is attempted but unsuccessful (e.g., recipient unavailable), the package may be held at a local carrier facility or returned to us. Additional charges may apply for re-delivery.
  • Address Change After Shipping: Once an order has shipped, changes to the delivery address are not guaranteed. Customers must work directly with the shipping carrier.

7. Damaged or Lost Shipments

  • We take great care in packaging and shipping your order. If your package arrives damaged, please contact our customer service team immediately at orders@nipponshaft.com so that we can resolve the issue.
  • For lost packages, we will work with the shipping carrier to trace the package. Claims for lost packages must be filed within 30 days from the shipping date.
  • In cases where a shaft was lost, stolen, or damaged during transit—or other issues occur that are outside of the customer’s control—replacement shipments will be sent using the original shipping method selected at checkout.
    If the customer prefers a faster shipping method, they are welcome to place a new order using their preferred shipping speed while the return or resolution is being processed.

8. Shipping Delays

  • While we strive to deliver your order within the estimated delivery times, please note that delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or high-demand periods.
  • We will notify you of any significant delays that may affect your shipment.

9. General Terms

Force Majeure Clause

·       We are not liable for delays or failure to deliver due to causes beyond our control, including natural disasters, labor strikes, pandemics, or transportation issues.

Governing Law & Dispute Resolution

·       These policies are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of the United States of America, and both parties waive jurisdiction elsewhere.

Changes to Policies

·       Nippon Shaft reserves the right to update these policies at any time. Policy changes will be posted on our website and will apply to all orders thereafter.

10. Customer Support

If you have any questions regarding shipping, or if you need assistance with tracking your order, please don’t hesitate to contact our customer service team at orders@nipponshaft.com. Our customer service team is available Monday through Friday, 8:00 AM to 4:00 PM (MST), excluding U.S. holidays. We are here to help!