Refund policy

Return & Refund Policy for Golf Shafts

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a simple return and refund process. Please read our policy below for full details.

1. Eligibility for Returns

  • Returns are accepted within 30 days from date of purchase.
  • Golf shafts must be unused, unaltered, and in the same condition as when they were shipped.
  • The original packaging, including shaft sleeves, must be intact and included with the return.

2. Non-Returnable Items

  • Modified golf shafts (such as tip prepped shafts, modified tip sizes, grip or tip end trimmed shafts or other alterations) are not eligible for return or refund.
  • Items that are damaged due to misuse or improper handling will not be accepted for return.
  • All returns are subject to inspection. Products that are found to be used, damaged, or improperly packaged may be rejected or subject to a partial refund.

3. Return Process

  • To initiate a return, please contact our customer service team at orders@nipponshaft.com within 30 days of your purchase date.
  • We will provide you with a Return Authorization (RA) number and detailed instructions for returning the item.
  • Items returned without prior authorization (RA number) may be refused or delayed in processing.
  • You are responsible for the shipping costs associated with returning the golf shaft. To ensure your refund, return your purchase with the tracking number provided by your shipper.
  • To prevent damage during return transit, all returned shafts must be shipped back in the original packaging or packaging of equivalent protection. Improperly packaged returns that result in damage may not qualify for a refund or replacement.

4. Refunds

  • Upon receiving the returned item, we will inspect the condition of the golf shaft. Refunds will be issued to the original payment method within 5-10 business days.
  • Please note that the refund will exclude any original shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).

5. Defective or Damaged Items

  • If you receive a defective or damaged golf shaft, please contact our customer service team immediately. We will assist you with either a replacement or a full refund, including any shipping costs.
  • Claims for defective or damaged items must be made within 7 days of receiving the product.

6. Exchanges

  • If you wish to exchange your golf shaft for a different model, length, flex, or other specifications, please follow the return process outlined above for your shipped purchase, and place a new order for the new item you wish to purchase.

7. General Terms

Force Majeure Clause

·       We are not liable for delays or failure to deliver due to causes beyond our control, including natural disasters, labor strikes, pandemics, or transportation issues.

Governing Law & Dispute Resolution

·       These policies are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of the United States of America, and both parties waive jurisdiction elsewhere.

Changes to Policies

·       Nippon Shaft reserves the right to update these policies at any time. Policy changes will be posted on our website and will apply to all orders thereafter.

8. Customer Support

If you have any questions or need assistance, please do not hesitate to reach out to our customer service team. Our customer service team is available at orders@nipponshaft.com, Monday through Friday, 8:00 AM to 4:00 PM (CST), excluding holidays. We are happy to help!

 

Warranty Policy for Golf Shafts

Thank you for choosing Nippon Shaft!  We manufacture and sell the N.S.PRO brand of steel and carbon shafts.  However, there are many internet sites where counterfeit N.S.PRO branded products are sold.

Counterfeit products do not meet the highest quality levels of N.S.PRO products in all aspects such as materials, manufacturing methods, performance, strength, etc. In addition, counterfeit products may cause serious accidents or injuries.

We are not responsible for any issues caused by improper installation or other improper work, or imitation products. We highly recommend having your N.S.PRO shafts installed at a reliable golf shop or golf workshop. We appreciate your understanding and cooperation.

Please read the following "Shaft Warranty" terms for full details.  

1.          Warranty Coverage

We offer a limited warranty on all our golf shafts purchased on the site, which covers defects in materials and workmanship under normal use. This warranty is valid for a period of 1 year from the date of purchase.

2.          Warranty Conditions

  • The warranty covers defects in the manufacture and material of the golf shaft, such as fractures or breaks that occur under normal playing conditions.
  • This warranty does not cover damage caused by:
    • If the product is found to have malfunctioned due to being used outside of golf play.
    • Pullouts or if the shaft has been installed in more than one club.
    • When it is clearly recognized that damages were caused by improper installation.
    • When it is confirmed that the product has been disassembled or modified from the authorized club fitter or club manufacturer.
    • The following failures/damages that occurred after purchase
      External factors (drop, impact, heavy external load on the shaft’s surface, chemical adhesion, submersion, etc.) fire, natural disaster (earthquake, wind and flood damage, lightning strike, etc.) and other failures or damage caused by circumstances that cannot be attributed to the company (Nippon Shaft Co., Ltd.)
    • Cosmetic blemishes that do not affect the performance of the shaft.

3.          Handling of shafts and golf clubs

In order to use the shaft more safely, please read the following handling precautions.

  1. Golf shafts are designed and manufactured for assembling on golf clubs only. Never use it for any other purpose.
  2. Special knowledge and skills are required to install the golf club shaft. Nippon Shaft cannot take any responsibility for accidents caused by improper installation.
  3. Avoid storing golf shafts or golf clubs in hot and humid locations.
  4. Wipe down the club completely from grip end to club’s toe if exposed to moisture.
  5. Be careful not to scratch the shaft while handling or during storage.

4.          Installing shaft

  1. Trim (cut) the grip end of the shaft only.
  2. Shafts should be installed/used only once. The shaft’s material may deteriorate, and the original strength and performance may not be maintained due to the influence of heat and force when removing a shaft from a head.
  3. When assembling graphite shafts, only remove/sand off the coating film on the shaft, not the graphite material. Cutting the graphite shaft body may cause the shaft to break.
  4. When assembling steel shafts, only remove/sand off the plating film thickness, not the steel material. Cutting the steel shaft body may cause the shaft to break.
  5. Be sure to use a dry cutting machine when cutting steel shafts. Wet cutting machines may create moisture inside the shaft and cause rust, which may cause the shaft to break.

5.          Painted Steel shafts

  1. Painted steel shafts use special materials applied to the surface of the golf shaft. When cleaning the product, do not use abrasives or solvents. Clean with a soft, dry cloth.
  2. Due to the nature of the paint, never polish with an organic solvent, an abrasive solvent such as rubbing compound for golf club heads and/or an abrasive media such as steel wool.
  3. Friction or impact between the shafts, caddy bag, golf club case, etc. may cause scratches on the paint surface, which may lead to peeling or rusting of the paint. Please handle with care, avoiding friction and shock.

6.          Handling of golf clubs

  1. Make sure that the club is suitable for your physical fitness and skill levels before using.
  2. Before using the golf club, be sure to check that all parts of the club are securely assembled and free from any surface damages.
  3. Do not apply excessive force or twist to check the hardness and condition of the shaft. In particular, do not apply force from directly above with the head or grip pointed at the ground.
  4. In the unlikely event that the golf club is damaged in normal use, do not continue to use the club. Lightweight steel shafts have thin wall thicknesses and any surface fracture may be sharp. Also, as the fibers of the carbon shaft are apt to pierce the body, never touch the damaged area with your fingers.

Slight dents and scratches may cause breakages, especially for lightweight steel shafts. If any of the above-mentioned appearances are found during use, stop using the product immediately, contact the authorized source where you purchased it for potential replacement.

7.          How to Make a Warranty Claim

To file a warranty claim, please follow these steps:

  • Contact our customer service team at orders@nipponshaft.com to initiate the warranty process. Be prepared to provide proof of purchase (receipt or order number) and clear images of the damaged shaft.
  • Upon receiving your warranty claim, our customer service team will review the issue and determine if the damage qualifies for warranty coverage.
  • If the warranty claim is accepted, we may request that you return the defective golf shaft to us for inspection. We will provide instructions for the return process and, if necessary, a Return Authorization (RA) number.
  • To prevent damage during return transit, all returned shafts must be shipped back in the original packaging or packaging of equivalent protection. Improperly packaged returns that result in damage may not qualify for a refund or replacement.

8.          Warranty Resolution

If your golf shaft is found to be defective under warranty, we will provide you with one of the following:

  • Replacement: We will replace the defective shaft with a new or comparable model at no additional cost with the original shipping method when purchase was made.
  • Refund: In certain situations where a replacement is not possible or preferred, we may issue a full refund for the original purchase price, excluding any shipping charges.

9.          Limitations of Warranty

  • This warranty is non-transferable and applies only to the original purchaser.
  • Each item is eligible for one (1) warranty replacement. Replacements are not warranted again unless explicitly stated.
  • The warranty is valid only if the golf shaft was purchased directly from us. Purchases made from unauthorized resellers or third-party marketplaces are not be eligible for warranty coverage.
  • This warranty covers only the shaft itself. Any additional costs (e.g., for club assembly or re-gripping) or other items used with the shaft are not covered.

10.     Exclusions

  • Any claims related to the fit or performance of the shaft are not covered under warranty. Please ensure that the shaft you are purchasing is compatible with your needs and equipment.
  • Claims based on personal preference or changes in your game (e.g., shaft flex preference or playability) will not be accepted under warranty.
  • The warranty is voided if the product has been altered, painted, laser-etched, or modified in any way not approved by Nippon Shaft.

11.     General Terms

Force Majeure Clause

·       We are not liable for delays or failure to deliver due to causes beyond our control, including natural disasters, labor strikes, pandemics, or transportation issues.

Governing Law & Dispute Resolution

·       These policies are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of the United States of America, and both parties waive jurisdiction elsewhere.

Changes to Policies

·       Nippon Shaft reserves the right to update these policies at any time. Policy changes will be posted on our website and will apply to all orders thereafter.

12.     Customer Support

If you have any questions or need assistance, please do not hesitate to reach out to our customer service team. Our customer service team is available at orders@nipponshaft.com, Monday through Friday, 8:00 AM to 4:00 PM (CST), excluding holidays. We are happy to help!